1. Definitions. We define terms such as “Goods” (solar panels, inverters, batteries, etc.) and “Services” (the installation, commissioning, and related work) consistent with industry practice. The Agreement consists of our written quote/proposal and these Terms; acceptance occurs when the Customer signs the proposal or pays the initial deposit.
    

2. Contract Formation. A binding contract arises when you accept our offer by paying the deposit or signing our proposal. Any changes must be agreed in writing. We reserve the right to revise or withdraw quotes prior to acceptance. If you cancel after accepting, we may retain a portion of the deposit to cover our costs (for example, up to a specified cap on planning or ordering fees).
    

3. Scope of Services. We will procure and supply the solar system equipment (as designed by our supplier) and coordinate its installation and commissioning by qualified personnel. Specifically, the contract covers sale of the specified PV system (the “System”) and its delivery and installation at your premises. We do not design the System ourselves – the design is provided by our equipment supplier, nor do we manufacture the panels or solar equipment. A licensed electrician or installer will mount and connect the system. Unless otherwise agreed, we provide a turnkey service of supply and install (including necessary minor works not supplied by the supplier).
    

4. Customer Responsibilities. To ensure a smooth installation, you must:

   1. Site information: Provide accurate and complete site information, including roof plans and structural details, to confirm the site is suitable for solar. If the scope changes or if access/information is not provided on time, we may charge a reasonable rescheduling or variation fee.

   2. Access: Ensure safe and timely access to the property for delivery, installation and inspection.

   3. Roof condition: Ensure the roof is in good condition, structurally sound and capable of supporting the solar array. (In particular, if your roof is old or fragile, you should have a professional structural assessment before installation, which can be arrange on behalf.) The Customer warrants that the building structure (including the roof framing) is adequate. We do not independently verify structural integrity, so you assume responsibility for any existing defects or failures. We will take reasonable care during installation, but are not liable for damage to old roof materials (tiles, flashings, etc.) that occurs despite such care.
       

5. ​Equipment Supplier / Third-Party Work. The solar panels and other equipment are supplied by our approved manufacturer/supplier, which also provides the system design. Due to the nature of Solar installations and the reliance of “good weather” to produce the best results, we do not guarantee the accuracy of designs beyond addressing obvious compliance issues, and we shall not be liable for any design assumptions or supplier defects except as provided by the supplier’s warranties. Our licensed electrician we engage will perform the physical installation; we coordinate and inspect that work but do not assume liability for their unrelated errors.
    

6. Payment and Pricing. The total contract price is as quoted, exclusive of GST. Payment is due by milestones as follows (unless otherwise agreed in writing):

   1. Deposit on Acceptance: A deposit for the cost of the equipment. Upon signing the agreement. This deposit is non-refundable except to the extent of any unincurred costs.

   2. Payment on Installation and Commissioning: The remaining balance upon successful commissioning (inspection and connection approval).
       

7. ​Delivery and Installation. We will agree an installation date with you, but this is an estimate only. We are not liable for delays due to weather, shipping, supplier lead-times, labour issues or other events beyond our control. Such delays do not entitle you to cancel except where the delay substantially exceeds agreed schedules. Once on site, the installer will work diligently and safely. The Customer must ensure that work areas are safe and that any necessary roof repairs or reinforcements are done prior; otherwise we may halt work until conditions are remedied.
    

8. ​Permits, Approvals and Grid Connection. You are responsible for obtaining any building consents, electrical permits or local authority approvals required for the installation, however we can assist with this if required. (Recent regulatory changes exempt most residential solar under 40m2 from building consent, but the Building Code still applies.) We handle the paperwork for the grid-connection application to your electricity distributor, but we cannot guarantee the timing or outcome of that process as we are reliant on their response. Any costs or delays arising from approval processes are not our responsibility.
    

9. Roof Condition and Structural Compliance. You acknowledge that the solar panels add a dead load to the roof. New Zealand building codes require that installations ensure the roof can carry this load. It is your responsibility to confirm structural adequacy – for example, by obtaining an engineer’s report when needed. We do not perform a full structural analysis of the roof. We will install the panels according to the supplied design, but if the roof fails (e.g. cracked framing or waterproofing leaks) that was not caused by our improper work, such defects remain your responsibility. In short, the roof must be in good condition and compliant before we arrive, and we disclaim liability for any pre-existing structural issues or code non-compliance.
    

10. Warranties. We warrant our workmanship for 12 months from installation (or as required by the relevant building regulations). Within that period, if any defect in our workmanship or in Goods we supplied is reported, we will at our discretion repair or replace it at no cost. This warranty excludes damage caused by
    I.    improper maintenance, 
    II.    third-party work or modifications not approved by us, 
    III.    usage beyond the intended purpose, 
    IV.    normal wear and tear, or 
    V.    force majeure events. 
    
    We pass on to you any manufacturer’s warranties on the equipment, but we are not responsible for enforcing those – we will assist with claims when possible. Limitation: If any repairs or alterations are made by others without our written consent, all warranties are void.
     

11. Limitation of Liability. Except as required by law, our liability is strictly limited to the value of the Contract. We will not be liable for any indirect, incidental, consequential or special losses (such as lost profits, loss of energy output, or business interruption) even if we have been advised of the possibility of such damages. This limitation does not apply to liability for gross negligence, willful misconduct, or any statutory consumer guarantees that cannot be excluded. All liability under this contract is subject to any mandatory provisions of the Consumer Guarantees Act 1993 (NZ) or Australian Consumer Law as applicable, and nothing in these terms purports to override those statutory rights.
     

12. Insurance. We maintain public liability insurance (typically for an amount not less than $1 million). You should ensure your own property and material insurance cover extends to the works and goods on site until they are paid for. Unless explicitly agreed, we do not insure the existing roof or building structure; any damage to the property (beyond what our public liability covers) is your responsibility.
     

13. Force Majeure. Neither party is liable for failure or delay in performing obligations caused by events beyond its reasonable control (e.g. extreme weather, pandemics, strikes, material shortages, or other force majeure). If a force majeure event continues for an extended period (e.g. 30 days), either party may elect to terminate the contract without penalty.
     

14. Termination. Either party may terminate the agreement by written notice if the other party materially breaches its obligations and fails to remedy the breach within a reasonable cure period (for example, 10 working days). On termination, you must pay for all work performed and goods supplied up to the termination date.
     

15. Dispute Resolution. In the event of any dispute, we agree to first attempt good-faith negotiation. If unresolved within about 10 business days, the dispute should proceed to mediation (or a similar alternative dispute resolution) before formal legal proceedings. This agreement is governed by the laws of the jurisdiction where the work is done (e.g. New Zealand law if the installation is in NZ, or the relevant Australian state/territory law if in Australia). The parties submit to the exclusive jurisdiction of the courts of that jurisdiction.
     

16. Consumer Rights. Nothing in these terms limits your statutory rights. For consumer purchases in New Zealand, the Consumer Guarantees Act 1993 and Fair Trading Act 1986 apply. For Australian consumers, the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) and any applicable state fair trading laws apply. In particular, all products must be of acceptable quality and fit for purpose under law.
     

17. Miscellaneous. We may assign or subcontract parts of this contract (for example, engaging subcontractors), but you may not assign it without our consent. Notices may be given by email or post. If any clause is held invalid, the remainder remains in force. These Terms (together with the Quote) constitute the entire agreement between the parties unless formally amended in writing.
     

Summary: In effect, the customer acknowledges and accepts that our role is to supply and install a solar PV system as designed by our supplier. The customer must ensure the roof and site meet all requirements (structural and legal), pay by agreed milestones (deposit, installation and final commissioning), and obtain any necessary consents. We warrant our workmanship and facilitate warranty claims, but our liability is limited to the contract price and excludes indirect losses. We also comply with all relevant consumer protection laws and codes.